Refund Policy

Effective Date: January 30, 2026

At EkLevel.com, we strive to provide high-quality digital services and customer satisfaction. This Refund Policy outlines the conditions under which refunds may or may not be issued for our services.

1. Digital Services

Since our services include digital solutions such as website development, design, branding, SEO, digital marketing, and other customized services, refunds are subject to the work completed and project stage.

2. Eligibility for Refund

Refund requests may be considered under the following conditions:

• If the project has not yet been started
• If duplicate payment was made accidentally
• If we are unable to deliver the agreed service
• If cancellation is requested before major work has begun

3. Non-Refundable Services

Refunds will not be provided for:

• Completed or partially completed projects
• Custom design or development work already delivered
• Digital marketing or SEO work already executed
• Third-party service costs such as hosting, domain, plugins, or software licenses
• Delays caused by lack of communication or missing information from the client

4. Project Cancellation

Clients may request project cancellation by contacting us directly. Any eligible partial refund will be calculated based on the amount of work completed.

5. Refund Processing

Approved refunds will be processed within 7 to 14 business days through the original payment method whenever possible.

6. Chargebacks

Initiating a chargeback without contacting us first may result in suspension or termination of ongoing services and future support.

7. Changes to Refund Policy

We reserve the right to modify or update this Refund Policy at any time without prior notice. Updates will be posted on this page.

8. Contact Us

If you have any questions regarding our Refund Policy, please contact us:

EkLevel.com
Website: www.eklevel.com